Direct Access Support is provides direct, high priority technical support to and is available only to Visionary Subscribers. DAS provides our highest tiered support personnel for your most complex Information Technology Issues.

S.T.A.N.'s  - Direct Access rights to Technical Support
Features

• Realtime telephone support with a knowledgeable professional from 8 to 5 Mon-Fri and emergency priority support on weekends. (may result in overage charges)
• Monthly Call Allotment for your most important calls:
  • 5 calls per month for Networking.
  • 5 time per month for Consulting.
• Twitter, Text, IM, Forums, and Email support are included in the plan.

* Your package may vary depending upon you agreement with S.T.A.N.
*  Only available to Visionary Subscribers.

Usage Rules

• Hours of Operations: Mon - Fri: 8:00am - 5:00pm EST
• If we are unavailable during business hours, leave a message and representative will call back within 24 hours.
• Required information for voicemail:
• URL - Website Address
• Customer Contact Info
  1. Full name         Phone         Email address (if possible)
  2. Exact error message or issue?
  3. Best time to return call?

How to Get Started
Sign up for the Visionary Subscription at SalesTrainingAndNetworking.com and you are automatically enrolled.
When contacting us, and our records do not show you are enrolled in this program, we will need the following:

• Contact Name
• Contact email address
• Contact phone number

We will use this information to contact you when we are unavailable on a specific date and time or to escalate your issue.
Please be aware that we celebrate all National Holidays and our response time during those days will be indicative of this.